By registering and/or using your Club Cookie card, you consent to the terms and conditions of this agreement.


The Club Cookie card is issued by Cookies Australia Pty Ltd trading as Mrs. Fields, ACN
067 254 951. ("we" "us").

Membership to Club Cookie is open to all residents of Australia.

To join the Club Cookie Rewards, you must collect a card in store and register your details at www.mrsfields.com.au.

Mrs. Fields may grant or refuse membership in its absolute discretion.

Each member is only permitted to have one membership which will be allocated to one nominated email address when the member registers online. Each email address may only be used for a single membership (except with the consent of Mrs. Fields).

All Club Cookie Rewards members have access to change their personal details at any time via the Rewards Club login page.

 

EARNING POINTS & FREEBIES


Mrs. Fields Club Cookie Members earn points at the rate of 10 points per $1 spent or part thereof spent on food, drinks, gifts and Cookie Cakes & Cards EXCEPT hot coffee* purchases on their Club Cookie account.
Hot Coffee* purchases earn rewards toward free Coffee* and do not earn actual reward points as well.  .

Membership to Club Cookie entitles you to claim to one free small sized hot coffee* after you have purchased 6 coffees* from any participating Mrs. Fields store in Australia at full price. You will, however, have to present your Club Cookie card each time you purchase your coffee or claim your free coffee in order for each transaction to be recorded.

Points will not be awarded in association with any other offer or discount.

*coffee refers to hot coffees, teas & hot chocolates. Chai and mocha’s may incur an extra charge

Your entitlement to free coffee cannot be exchanged for another product neither can it be redeemed for cash.

 

FREE STUFF what do I get with my reward points?

You can redeem 400 points for a free soft baked Cookie^ or a free Small Coffee*

Points earned on dollars spent are separate to your free coffee tally. For Combo purchases including a hot coffee, Mrs. Fields at its sole discretion will allocate points to the value of the non-coffee component of the transaction


Reward points and coffee credits will expire if not redeemed within 2 years.

Points cap – to ensure you continue to enjoy your rewards regularly, points will be capped at 2000 reward points. Once this limit is reached no further points can be added until some or all of the rewards are used.

^soft baked cookie refers to a classic soft baked cookie and excludes dipped or decorated cookies

 


CELEBRATING YOUR BIRTHDAY

Club Cookie Members are entitled to a free Birthday Soft Baked Signature Cookie on the day of their birthday upon presentation of their Club Cookie Card, and photo identification confirming their date of birth registered on the card matches the date of visit to the store.

The free Signature Soft Baked Cookie^ cannot be redeemed on any other day regardless of external circumstances including but not limited to public holidays, store closures etc. This free Birthday Signature Soft Baked Cookie is non-transferable and cannot be exchanged for cash. Mrs. Fields does not take responsibility for incorrectly entered birth dates during the registration process. Once entered birthdates may not be altered. Free Birthday Cookie is for a Signature Soft Baked Cookie only and does not include dipped or decorated cookies nor Cookie Cakes and Cookie Cards

^soft baked cookie refers to a classic soft baked cookie and excludes dipped or decorated cookies

 

REGISTERING YOUR CARD

When you become a Club Cookie member you will be issued with a verification number that you will use together with your membership number to logon onto the Club Cookie Member’s website, you will then have the option to select your own password. If you lose or forget your password you should go to the Club Cookie section of the Mrs. Fields Australia website and on the 'log in' page you can select 'forgot your password click here', enter your email address and your password will be sent to your nominated email address.

LOST & STOLEN CARDS

If a member has misplaced their card, they can visit one of our stores to pick up a replacement. Once they have obtained a replacement card (which has never been scanned), they should return to the loyalty website page and complete the details to activate the new card on their account. Please note that activating a new card will automatically cancel the old card number linked to your account.

Every endeavour will be made to ensure that the full points balance is also transferred to the new card; however Mrs. Fields will not be responsible for any points accrued that are lost in the transfer.

 

FINE PRINT STUFF

 While every reasonable endeavour will be made to ensure your coffee & product purchases are recorded and that your free coffees and points are correctly awarded, we take no responsibility for technical errors associated with crediting your coffee purchases to your Club Cookie card account.

Your Club Cookie Card should be treated like cash. Unless otherwise required by law or permitted by this agreement, any points or cash balance on your Club Cookie Card is non-refundable and may not be redeemed for cash. No interest or any other earnings on funds deposited to a Club Cookie card will accrue, be paid or be credited to you by Mrs. Fields Australia


We reserve the right not to accept a Club Cookie card if we reasonably consider that the use is unauthorised, fraudulent or otherwise unlawful.

No fees will be charged by us for the issue, registration, activation or use of the Club Cookie Card


We reserve the right to alter the terms and conditions of the Club Cookie program at any time by notifying members through email or on the Mrs. Fields Australia website.

 

 Information collected from members at the time of signing up to the Mrs. Fields Club Cookie Member program is subject to the privacy policy listed at www.mrsfields.com.au